Contact Us

client relations staff group portrait

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center

Contact for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs Suite of Assessments
  • WIDA Screener Paper and Online
  • K W-APT
  • WIDA MODEL Paper, Online and Kindergarden
  • Training and certification
  • Test administration preparation and procedures
  • Content of score reports
  • Standards and Can Do Descriptors

Review your member/state page for questions about your state's testing policies.

866-276-7735
help@wida.us

Hours of operation:

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-7pm CT; Fri, 7am-5pm CT

Data Recognition Corporation (DRC) Customer Service

Contact for questions about:

  • WIDA Assessment Management System (WIDA AMS)
  • INSIGHT (online test software)
  • Testing Site Manager (TSM)
  • ACCESS for ELLs Suite of Assessments
    • Materials ordering
    • Payment/billing
    • Technical issues

855-787-9615
WIDA@datarecognitioncorp.com

Hours of operation:

  • June-August: M-F, 6am-6pm CT
  • September-May: M-F, 6am-8pm CT

WIDA Store

Contact for questions about:

  • Orders and purchases from the WIDA Store
  • WIDA Español
  • WIDA Foundational Workshops
  • WIDA International School Consortium user accounts and billing
  • WIDA PRIME V2

877-272-5593
store@wceps.org

Hours of operation: M-F, 8am-4pm CT

MetriTech

Contact for questions about WIDA MODEL Online technical assistance.

800-747-4868
ModelSupport@metritech.com

Hours of operation: M-F, 8am-5pm CT