Contact Us
Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.
WIDA Client Services Center
Regular Hours of Operation
- April-October: M-F, 8am-5pm CT
- November-March: M-Th, 7am-6pm CT; Fri, 8am-5pm CT
Contact us for questions about:
- WIDA Secure Portal user accounts
- ACCESS for ELLs
- WIDA Screener
- WIDA MODEL
- Content of score reports
- Test administration preparation and procedures
- Training and certification
- Standards and Can Do Descriptors
- WIDA Español
Review your member/state page for questions about your education agency's testing policies.
Newsroom
Are you a media professional looking for a story idea? Would you like to gain insight into the latest multilingual learner research and trends? WIDA's newsroom is here to connect you with our elite team of education experts and help you uncover new content for your next article or post.
Contact WIDA's newsroom at news@wida.us
WIDA Store
Hours of operation:
- M-F, 8am-5pm CT
Contact for questions about:
- Orders and purchases from the WIDA Store
- WIDA school and district professional learning
- WIDA PRIME
Data Recognition Corporation (DRC) Customer Service
855-787-9615
WIDA@datarecognitioncorp.com
Hours of operation:
- Year-round: M-F, 7am-6pm CT
Contact for questions about:
- WIDA Assessment Management System (WIDA AMS)
- INSIGHT (online test software)
- Central Office Services (COS) Service Device
- ACCESS for ELLs Suite of Assessments
- Materials ordering
- Payment/billing
- Technical issues
MetriTech
800-747-4868
ModelSupport@metritech.com
Hours of operation: M-F, 8am-5pm CT
Contact for questions about WIDA MODEL Online technical assistance