Contact Us

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.
WIDA Client Services Center
Regular Hours of Operation
- April-October: M-F, 8am-5pm CT
- November-March: M-Th, 7am-6pm CT; Fri, 8am-5pm CT
Contact us for questions about
- WIDA Secure Portal user accounts
- WIDA ACCESS
- WIDA Screener
- WIDA MODEL
- Content of score reports
- Test administration preparation and procedures
- Training and certification
- Standards and Can Do Descriptors
- WIDA Español
Review your member/state page for questions about your education agency's testing policies.
Newsroom
Are you a journalist or other media professional looking for a story idea? Would you like to gain insight into the latest multilingual learner research and trends? WIDA's newsroom is here to connect you with our elite team of education experts and help you uncover new content for your next article or post.
Visit our Media Resources webpage to learn more, grab resources and contact us.
WIDA Store
Hours of operation: M-F, 8am-5pm CT
Contact for questions about:
- Orders and purchases from the WIDA Store
- WCEPS-delivered, WIDA-developed workshops
- WIDA PRIME
Data Recognition Corporation (DRC) Customer Service
855-787-9615 (TTY: 763-268-2889)
WIDA@datarecognitioncorp.com
Hours of operation: M-F, 7am-6pm CT
Contact for questions about
- WIDA Assessment Management System (WIDA AMS)
- INSIGHT (online test software)
- Central Office Services (COS) Service Device
- WIDA ACCESS suite of assessments
- Materials ordering
- Payment/billing
- Technical issues
Pearson
Pearson Customer Service
1-802-552-3309
Submit a support web form.
Chat and web form options are available via the WIDA MODEL Resource Center.
Hours of operation: M-F, 7 a.m. - 8 p.m. CT
Contact for questions about WIDA MODEL Online technical assistance.