Contact Us

client relations staff group portrait

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center


Happy Holidays from WIDA!

The WIDA Client Services Center's holiday hours are:

Monday, December 24 - CLOSED
Tuesday, December 25 - CLOSED
Wednesday, December 26 - 8am-5pm
Thursday, December 27 - 8am-5pm
Friday, December 28 - 8am-5pm
Monday, December 31 - 10am-3pm
Tuesday, January 1 - CLOSED

Regular hours of operation:

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-6pm CT; Fri, 7am-5pm CT

Contact us for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs Suite of Assessments
  • WIDA Screener Paper and Online
  • K W-APT
  • WIDA MODEL Paper, Online and Kindergarten
  • Training and certification
  • Test administration preparation and procedures
  • Content of score reports
  • Standards and Can Do Descriptors

Review your member/state page for questions about your state's testing policies.

    Data Recognition Corporation (DRC) Customer Service


    Hours of operation:

    • Year-round: M-F, 7am-6pm CT

    Contact for questions about:

    • WIDA Assessment Management System (WIDA AMS)
    • INSIGHT (online test software)
    • Testing Site Manager (TSM)
    • ACCESS for ELLs Suite of Assessments
      • Materials ordering
      • Payment/billing
      • Technical issues

    WIDA Store


    Hours of operation:

    • M-F, 8am-4pm CT

    Contact for questions about:

    • Orders and purchases from the WIDA Store
    • WIDA Español
    • WIDA Foundational Workshops
    • WIDA International School Consortium user accounts and billing



    Hours of operation:

    • M-F, 8am-5pm CT

    Contact for questions about:

    • WIDA MODEL Online technical assistance