Contact Us

client relations staff group portrait

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center

866-276-7735
help@wida.us

Winter 2019-20 holiday hours:

  • Monday, December 23: 8am-5pm CT
  • Tuesday, December 24 and Wednesday, December 25: CLOSED
  • Thursday, December 26 and Friday, December 27: 8am-5pm CT
  • Monday, December 30: 8am-5pm CT
  • Tuesday, December 31: 10am-3pm CT
  • Wednesday, January 1: CLOSED
  • Thursday, January 2 and Friday, January 3: 8am-5pm CT

Regular hours of operation:

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-6pm CT; Fri, 7am-5pm CT

Contact us for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs Suite of Assessments
  • WIDA Screener Paper and Online
  • Kindergarten W-APT
  • WIDA MODEL Paper, Online and Kindergarten
  • Training and certification
  • Test administration preparation and procedures
  • Content of score reports
  • Standards and Can Do Descriptors

Review your member/state page for questions about your state's testing policies.

Data Recognition Corporation (DRC) Customer Service

855-787-9615
WIDA@datarecognitioncorp.com

Winter 2019-20 holiday hours:

  • Tuesday, December 24 and Wednesday, December 25: CLOSED
  • Wednesday, January 1: CLOSED

Hours of operation:

  • Year-round: M-F, 7am-6pm CT

Contact for questions about:

  • WIDA Assessment Management System (WIDA AMS)
  • INSIGHT (online test software)
  • Central Office Services (COS) Service Device
  • ACCESS for ELLs Suite of Assessments
    • Materials ordering
    • Payment/billing
    • Technical issues

WIDA Store

877-272-5593
store@wceps.org

Hours of operation:

  • M-F, 8am-5pm CT

Contact for questions about:

MetriTech

800-747-4868
ModelSupport@metritech.com

Hours of operation:

  • M-F, 8am-5pm CT

Contact for questions about:

  • WIDA MODEL Online technical assistance