Contact Us

eight members of the client services center standing in two rows

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center


Regular Hours of Operation

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-6pm CT; Fri, 8am-5pm CT

Contact us for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs
  • WIDA Screener
  • Content of score reports
  • Test administration preparation and procedures
  • Training and certification
  • Standards and Can Do Descriptors
  • WIDA Español

Review your member/state page for questions about your education agency's testing policies.


Are you a media professional looking for a story idea? Would you like to gain insight into the latest multilingual learner research and trends? WIDA's newsroom is here to connect you with our elite team of education experts and help you uncover new content for your next article or post.

Contact WIDA's newsroom at

WIDA Store


Hours of operation:

  • M-F, 8am-5pm CT

Contact for questions about:

  • Orders and purchases from the WIDA Store
  • WIDA school and district professional learning

Data Recognition Corporation (DRC) Customer Service

855-787-9615 (TTY: 763-268-2889)

Hours of operation:

  • Year-round: M-F, 7am-6pm CT

Contact for questions about:

  • WIDA Assessment Management System (WIDA AMS)
  • INSIGHT (online test software)
  • Central Office Services (COS) Service Device
  • ACCESS for ELLs Suite of Assessments
    • Materials ordering
    • Payment/billing
    • Technical issues



Hours of operation: M-F, 8am-5pm CT

Contact for questions about WIDA MODEL Online technical assistance