Contact Us

client relations staff group portrait

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center

Contact for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs Suite of Assessments
  • WIDA Screener Paper and Online
  • K W-APT
  • WIDA MODEL Paper, Online and Kindergarden
  • Training and certification
  • Test administration preparation and procedures
  • Content of score reports
  • Standards and Can Do Descriptors

Review your member/state page for questions about your state's testing policies.


Hours of operation:

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-6pm CT; Fri, 7am-5pm CT

Data Recognition Corporation (DRC) Customer Service

Contact for questions about:

  • WIDA Assessment Management System (WIDA AMS)
  • INSIGHT (online test software)
  • Testing Site Manager (TSM)
  • ACCESS for ELLs Suite of Assessments
    • Materials ordering
    • Payment/billing
    • Technical issues


Hours of operation:

  • Year-round: M-F, 7am-6pm CT

WIDA Store

Contact for questions about:

  • Orders and purchases from the WIDA Store
  • WIDA Español
  • WIDA Foundational Workshops
  • WIDA International School Consortium user accounts and billing


Hours of operation: M-F, 8am-4pm CT


Contact for questions about WIDA MODEL Online technical assistance.


Hours of operation: M-F, 8am-5pm CT