Contact Us

client relations staff group portrait

Customer service representatives are able to support you and address your questions or concerns. Find out who to contact with questions about WIDA resources, products and services.

WIDA Client Services Center

866-276-7735
help@wida.us

Regular Hours of Operation

  • April-October: M-F, 8am-5pm CT
  • November-March: M-Th, 7am-6pm CT; Fri, 7am-5pm CT

Contact us for questions about:

  • WIDA Secure Portal user accounts
  • ACCESS for ELLs
  • WIDA Screener
  • WIDA MODEL
  • Kindergarten W-APT
  • Content of score reports
  • Test administration preparation and procedures
  • Training and certification
  • Standards and Can Do Descriptors
  • WIDA International School Consortium membership
  • WIDA Early Years
  • WIDA Español

Review your member/state page for questions about your education agency's testing policies.

Newsroom

Are you a media professional looking for a story idea? Would you like to gain insight into the latest multilingual learner research and trends? WIDA's newsroom is here to connect you with our elite team of education experts and help you uncover new content for your next article or post.

Contact WIDA's newsroom at news@wida.us

WIDA Store

877-272-5593
store@wceps.org

Hours of operation:

  • M-F, 8am-5pm CT

Contact for questions about:

  • Orders and purchases from the WIDA Store
  • WIDA school and district professional learning
  • WIDA International School Consortium user accounts and billing
  • WIDA PRIME V2

Data Recognition Corporation (DRC) Customer Service

855-787-9615
WIDA@datarecognitioncorp.com

Hours of operation:

  • Year-round: M-F, 7am-6pm CT

Contact for questions about:

  • WIDA Assessment Management System (WIDA AMS)
  • INSIGHT (online test software)
  • Central Office Services (COS) Service Device
  • ACCESS for ELLs Suite of Assessments
    • Materials ordering
    • Payment/billing
    • Technical issues

MetriTech

800-747-4868
ModelSupport@metritech.com

Hours of operation: M-F, 8am-5pm CT

Contact for questions about WIDA MODEL Online technical assistance